Return & Refund Policy

At Moovz, your satisfaction is our top priority. If you're not entirely happy with your purchase, we’re here to help.

Returns

We offer a 7-day return window from the date of delivery.

To be eligible for a return:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original packaging with all tags, labels, and accessories included.

• You must provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our support team at info@moovz.in within 7 days of receiving your order.

Once your return request is approved, we will arrange for pickup via our logistics partner  or provide instructions for return shipping.

Return Shipping

• Return shipping is free for the first return per order.

• In case of multiple returns or exchanges, shipping charges may apply.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days, and a credit will be applied to your original method of payment or issued as store credit.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need to exchange it for the same item, contact us within the 7-day return period.

Non-Returnable Items

Certain items are non-returnable:

• Items on sale or marked as final sale

• Gift cards

Need Help?

For questions related to returns or refunds, contact us at:
📧 [info@moovz.in]
📞 [950920995]